Return Policy

1. Eligibility for Returns

We want you to be satisfied with your purchase. If you are not satisfied for any reason, please contact us within 30 days of your purchase at sales@kinlochfarm.com.

2. Returns Process

To initiate a return, please contact us at sales@kinlochfarm.com. Once your return is approved, we will provide you with instructions on how to return the item.

4. Shipping Costs

The customer is responsible for the cost of return shipping unless the return is due to our error.

5. Refund Process

If it is determined that a refund needs to be issued, a credit will be applied to the original method of payment. Upon issuing a refund via our system, we will notify you of the status of your refund. (Please note, it may take 5 - 7 days to receive a credit back, depending on your bank).

8. Cancellation Policy

Once an order has been shipped, it cannot be canceled. Please contact us as soon as possible, if your order requires a correction.

9. Contact Information

If you have any questions about our return policy, please contact us at sales@kinlochfarm.com